Is there an option for Admins to filter Helpdesk Requests ?

Helpdesk requests are raised by residents in order to report an issue in the unit or society. The admins can filter the Helpdesk tickets to easily check the complaints as and when required.

Steps: Go to the complaints listing page, Helpdesk >> Complaints >> Filter the Helpdesk requests based on status / flat / category / sub-category, assignee / type / escalation or dates and view the tickets as per the filters applied.

All the filters can be reset and applied to new filters to view and action on Helpdesk requests. 
You can reach out contact@mygate.com or initiate a chat conversation through the admin dashboard to know more!