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Helpdesk
Helpdesk
What is Helpdesk module and how does it work?
How can I add Helpdesk Categories?
How to set escalation matrix for Helpdesk requests ?
How to view tickets raised with Urgent tag from the admin dashboard?
What is Helpdesk Weekly SLA Summary?
We want to restrict the residents from re-opening any tickets after a specified period of time. Is this possible?
How to check the status and escalation level of a helpdesk ticket?
Can we set up a system in mygate using which the helpdesk manager is informed whenever there is an update on the Helpdesk tickets?
Is it possible to automatically assign helpdesk tickets to staff according to their shift timing and category of issue they handle?
How to raise a helpdesk ticket from the Admin dashboard?
What are the steps to manually assign helpdesk tickets to staff?
How to add comment to a helpdesk ticket from admin dashboard ?
How to upload key personnel and member details on mygate ?
How to delete helpdesk category and sub-category ?
How to mark a helpdesk ticket as resolved?
Can I see the age of a Helpdesk ticket on admin dashboard?
I can see a few tickets under helpdesk highlighted in a blue colour. What does this mean?
What is the purpose of setting Turnaround Time while creating category under helpdesk?
Why is owner getting email of helpdesk tickets raised by the tenant?
