How to delete helpdesk category and sub-category ?

In Mygate, society admins have the ability to delete helpdesk categories and sub-categories when they are no longer needed or if they were created in error. This helps keep the helpdesk system organized and ensures that only relevant categories are available for managing resident requests and issues.

Kindly refer to the steps below to delete the helpdesk category and sub-category:

1. Navigate to the Helpdesk section and select the "settings" option.

2. Click on the dustbin icon against the particular category and sub-category to delete.

Note: If any helpdesk ticket is assigned to a specific category, you will not be able to delete it. To delete the category, you must first bulk-transfer the tickets to a different category before proceeding with the deletion.

Please refer to the steps below for bulk category transfer:

1. Click on the Bulk Complaints Transfer option.

2. Choose the source category, sub-category, and destination category, sub-category, then click on "Add."