How to delete helpdesk category and sub-category ?

Kindly refer to the below steps to delete the helpdesk category and sub-category:

1. Navigate to the Helpdesk section and select the "settings" option.

2. Click on the dustbin icon against the particular category and sub-category to delete.

Note: If any helpdesk ticket is assigned to a specific category, you will not be able to delete it. To delete the category, you must first bulk-transfer the tickets to a different category before proceeding with the deletion.

Please refer to the below steps for bulk category transfer:

1. Click on the Bulk Complaints Transfer option.

2. Choose the source category, sub-category, and destination category, sub-category, then click on "Add."