How to add comment to a helpdesk ticket from admin dashboard ?

In Mygate, if a society admin wishes to draw attention to a specific helpdesk ticket—whether to inform the ticket owner, update assigned staff, or provide important context—they can do so by adding a comment directly to the ticket. This feature allows the admin to communicate updates, share relevant information, or escalate the issue transparently, ensuring all concerned parties are kept informed within the platform.

Kindly refer to the steps below to add a comment to a helpdesk ticket:

1. Navigate to the Helpdesk section and select "complaints," then click on the ticket ID.

2. Add comments or messages.