Can we set up a system in mygate using which the helpdesk manager is informed whenever there is an update on the Helpdesk tickets?

Yes, MyGate allows society admins to set up the helpdesk manager's email address to receive updates regarding any helpdesk tickets by following the below steps:

1. Select "Add Email Recipient" under the settings section of the Helpdesk.

2. Enter the name and Email ID and click on Add.