Can we set up a system in mygate using which the helpdesk manager is informed whenever there is an update on the Helpdesk tickets?

Mygate enables society admins to configure the helpdesk manager's email address to receive updates on helpdesk tickets. This ensures that the helpdesk manager stays informed about ticket status and resolutions. Follow the steps below to set up email notifications for the helpdesk manager.

1. Select "Add Email Recipient" under the settings section of the Helpdesk.

2. Enter the name and Email ID and click on Add.