How to check the status and escalation level of a helpdesk ticket?

Mygate offers a feature that allows Society admins to view the status and escalation level of helpdesk tickets, ensuring transparency and facilitating efficient issue resolution. It streamlines the process of identifying high-priority tickets, enabling admins to address time-sensitive concerns quickly.

Please refer to the below steps to check the status and escalation level of a helpdesk ticket:

1. Go to the Helpdesk option then click on complaints to see the Status and escalation level of a helpdesk ticket.