Is it possible to automatically assign helpdesk tickets to staff according to their shift timing and category of issue they handle?

Yes, MyGate offers a feature that enables admins to automatically assign helpdesk tickets to staff, as well as set shift timings and categories.

Kindly refer to the below steps to add auto-assign:

1. Select "Add auto-assign" under the settings section of the Helpdesk.

2. Select helpdesk ticket "Type".

3. Select the "Category" and "Sub category" of the ticket.

4. Select "Assignee name" and building.

5. Set start time, and end time along with days of the week then click on add. 

Tickets raised under the category added and time selected will be auto assogned to the selected helpdesk staff.