Who and how can I add Helpdesk Categories ?

The Society Admin, Society Manager access holder can create a helpdesk category. However, in custom access if full access is given for the Helpdesk Setting Module, the user will be able to add the Helpdesk category.

Below are the steps to add a category:
1. Go to the complaints listing page, Helpdesk >> Settings >> Click on + Add category (option on top right corner)

2. Mention the Category Name >> Add

Please note, admin also has the option to enable the “Enable Expected Turnaround Time” which is based on hours and days.