How to set escalation for Helpdesk requests ?

Helpdesk requests are raised by residents in order to report an issue in the unit or society. In case of requests not being actioned on time by the assigned staff, it can be auto-escalated if the escalation rules are configured by the admin.

Step 1:  Go to the settings section, Helpdesk >> Settings >> Click on ‘Add Auto Escalation’ under Auto Escalation Settings which will open a drawer to configure the settings.

Step 2: Configure the settings and click on ‘Add’ which will configure the escalation settings for the category selected.

The escalation settings configured can be seen under the Auto Escalation Settings and these settings has to be configured for each category. 
You can reach out contact@mygate.com or initiate a chat conversation through the admin dashboard to know more!