What is Mygate's Saarthi App and how does it address the needs of the Helpdesk staff?

The Saarthi App (by Mygate) has been introduced as a Beta offering to our key customers. It is designed to simplify and enhance the daily operations for blue collar workers (such as staff) within a gated community. Initially developed to assist daily help, such as maids, drivers, and cooks in finding jobs; the app has now been expanded to address the needs of society staff, including technicians, plumbers, electricians, and other helpdesk personnel.

The Saarthi App provides a dedicated interface that gives real-time access to tickets assigned to them. With complete details available on the Saarthi App,  they can address the complaints with more confidence.

Unlike the previous SMS-based system which offered limited ticket details, this solution eliminates the need for continuous back & forth with residents and the society office. As a result, it reduces delays and enables faster, more efficient complaint resolution.