Can the staff 'Reopen' a ticket or mark the ticket as 'Resolved' or 'On Hold' from the Saarthi App?

No, the helpdesk staff cannot reopen tickets or mark them as “Resolved” or “On Hold” from the Saarthi App. They can only add comments (with attachments) and mark the ticket as “Job Done”.

Once the ticket is marked as “Job Done,” it is up to the manager or the resident to check the quality of work and mark the ticket as “Resolved.”