A resident has recharged through the mygate app, but their meter balance has not been updated on mygate. What could be the issue?

Mygate has partnered with various meter vendors for prepaid meter recharges. When a resident completes a recharge, the transaction is sent to the meter vendor, who then provides the corresponding logs to Mygate. These logs are used to update the recharge details on the dashboard. If a resident has recharged through the Mygate app but their meter balance has not been updated, several potential issues could be causing this:

1. Daily Update Cycle: Recharge transactions are usually processed, and the meter balance is updated at 12:00 AM on the day of the recharge.

2. Vendor Sync Delay: Mygate updates the recharge details once the data is fetched from the meter vendor’s system, which may cause a delay in reflecting the updated balance.