Residents are unable to recharge through mygate. What is the issue?

Mygate has partnered with various meter vendors for prepaid meter recharges. When a resident completes a recharge, the transaction is sent to the meter vendor, who then provides the corresponding logs to Mygate. These logs are used to update the recharge details on the dashboard. If the resident is unable to recharge due to the following possible reasons. 

1. Vendor Server Issue: There could be an issue with the vendor’s server, preventing the recharge transactions from processing correctly.

2. Prepaid Meter Integration: If the prepaid meter system has not been integrated for the society, residents will not be able to complete their recharge through Mygate.