Why is a resident’s payment is not reflecting in the mygate's Collection Report?

The Dues Collection Report in mygate provides detailed information on all receipts generated, whether through manual entry or online payments made via the mygate app. Therefore, the report will only reflect payments that meet one of these conditions:

1. Online Payments via mygate App – The receipt is automatically generated and reflected in the report.

2. Manually Created Receipts – If a payment was made outside the mygate app, a manual receipt must be created for it to appear in the report.

What to Do If a Payment Is Missing?

If a resident’s payment is not appearing in the report, it likely means that a receipt has not been created. To resolve this:

• Verify with the resident how they made the payment.
• If the payment was made outside the mygate app (e.g., via EFT, cash, or cheque), a manual receipt must be generated.
• Once the receipt is created, the payment will reflect in the Collection Report.